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Fax to Email Support

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Getting started guide: Fax to Email 838 liked

When you activate Fax to Email you gain the ability to send and receive faxes by email on the local fax number you have selected.

How to View Fax Rates 158 liked

Fax rates depend on the plan and the destination you select. These rates can be viewed within your Account Manager.

Fax Credit vs Account Credit 50 liked

Fax Credit and Account Credit are internal currencies that can be used to purchase certain products and services. Know more here.

How to fix black dots on fax pages 36 liked

It is recommended that you convert your documents to black and white.

How to improve the fax quality for sending 29 liked

Our Fax to Email system uses the very finest in technology and equipment to ensure the best fax quality possible.

Can I receive faxes with no credit? 33 liked

If you've run out of fax credit, we'll still receive the fax. However, it won't be processed to your inbox until you've recharged.

What to do if the sending of a fax has failed 8 liked

If you receive a notice telling you your fax has failed, please check the error message and follow the steps in this article.

I receive a fax failed notice when sending 8 liked

If you receive a notice telling you your fax has failed, please check the error message and follow the steps in this article.

What Files Can I Attach When Sending Fax 62 liked

We recommend sending faxes using PDF files. However, we also support XLS, DOC, PPT, TIF, JPG formats and more. Learn more here.

How to create a PDF document 21 liked

There are many ways to create a PDF document. The most popular method is converting your Word document or file to a PDF document.

Is the Fax Sent When Machine Status is Busy? 33 liked

The Fax to Email service will make 3 attempts to send the fax over a period of about 20 minutes.

Why Can't I See the Attached Fax File on Emails? 21 liked

Sometimes anti-spam or virus protection software mishandles emails, blocking you from viewing fax attachment.

How do I receive my faxes? 14 liked

Received faxes are sent to you by email as a PDF document attachment.

Can I receive faxes from my old fax number? 14 liked

No, when you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number.

What Is My Fax Number 50 liked

When you order your Fax to Email service you will be given an opportunity to pick your own, unique, local fax number.

How to send fax to a 1300 number 62 liked

You can send a fax to a 1300 number. Simply start with an Australian code (+61) followed by 1300.

How to send a Fax 39 liked

You can send faxes from any email address. It's as simple as sending an email.

How to view and setup Fax Storage 14 liked

By default Fax Storage allows you to store all received faxes. To view these files or change Faxt Storage setting, read on.

How to Add Fax Credit 74 liked

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.

How to setup multiple emails to receive faxes 8 liked

Only authorise email address can receive faxes. If you wish to authorise multiple email addresses, here's how:

Why I can't send faxes from my email? 8 liked

You can only send fax using an authorised email address. If you wish to authorise multiple email addresses, here's how:

How to receive faxes from another email address 20 liked

Only an authorise email address can receive fax. If you wish to authorise another email address, here's how:

Sending a fax my email address is not recognised 8 liked

If you receive a notice telling you your email address is not recognized, please ensure your email account is authorized.

What Is Fax to Email 86 liked

Fax to Email is the quickest way to send and receive faxes — from your PC, Mac, smartphone, or tablet. Learn more here.

How to setup my email to receive faxes? 14 liked

Only authorise email address can receive faxes. If you wish to authorise your email address, here's how:

How to send a fax from another email address 50 liked

You can only send fax using an authorised email address. If you wish to authorise multiple email address, here's how:

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