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Design Service Support

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How Does Web Design Work 76 liked

After processing your order you will receive a template for a creative brief which you need to send back to us.

Are There Any Hidden Fees 80 liked

There are NO hidden fees. All possible fees are displayed within the Domain Names, Web Hosting, and Product pages.

Can I Edit My Website Design When Finished 43 liked

When your Website Design is complete you can log in to the Page Editor and update text, pictures forms and more.

What Is Page Editor 15 liked

Page Editor is a Content Management System we provide you after your Website is finished.

Can I Get a Copy of My Website 50 liked

Your site is built using our Page Editor and will only work in our Page Editor platform, so the files will not work elsewhere.

How to Set Your Maintenance Mode in Page Editor 8 liked

You can set up your website in maintenance mode so it displays a coming soon page on your domain name.

How Does Logo Design Work 50 liked

Get a Logo custom designed for your brand. We will discuss here the process on how we get started in creating your Logo Design.

Can You Copy a Logo That Has Copyright 50 liked

We do not infringe any trademarks or copyright. We cannot create such logos unless you are the copyright or trademark owner.

Who Owns My Website Design 8 liked

When you have your web site built using our Web Design service the site will be designed and hosted on our custom-built.

Are There Renewal Fees for Logo Design 50 liked

No renewal fees for Logo Design. Once you purchased Logo Design, the logo and all its ownership rights are yours.

Will You Supply Photos for My Website 8 liked

We can provide up to 5 professional stock photos which will be used within your website design.

Who Will Write the Text for My Website 8 liked

The text content of the web site will be done by yourself. Your site design will have dummy text which you can replace and update.

Can I Update My Website Design Content 32 liked

Yes, when your Website Design is complete you can log in to Page Editor and update text and pictures whenever you like.

Do I Need Web Hosting with My Web Design Package 45 liked

No, by purchasing any Web Design packages you will also purchase email and web hosting services.

Can I Have the Code to My Web Design 8 liked

You website is built using our Page Editor and will only work in our Page Editor platform.

Can I Add a Shopping Cart to My Website 27 liked

There is currently no shopping cart or eCommerce facility available for the Custom Web Design platform.

Can I Add Pictures to My Website 8 liked

Yes, we can include a photo gallery widget on your website, simply request this when compiling your website brief.

Can I Add Special Scripts to My Web Design 34 liked

If there is any specific script you require on your website, please speak with your dedicated project manager who can assist you.

Do I Need to Renew My Web Design 38 liked

No, there is no renewal for the website it’s yours. You will only need to renew the Web Hosting services connected to it.

Can I Update the Website Design 8 liked

When your Website Design is complete you can login to the Page Editor and update text and pictures at any time.

I Need a Logo for My Brand 50 liked

Our Logo Design service caters to clients who want to have personalised logo for their brand or business.

Can I Add Extra Pages to My Website 8 liked

Yes, if you'd like to add more pages to your website, you can purchase additional pages via your Account Manager upgrade option.

What Are the Limitations to Web Design 14 liked

The Web Design plans cater to the business owners who have limited design skills when it comes to creating a website.

Can I Add More Pages to My Website Design 8 liked

Yes, if you'd like to add pages to your website you can do so in your Account Manager's product features section.

Can My Final Logo Design Still Be Revised 50 liked

Reopening a logo project after it has been finished and signed off will incur additional design charges at the current plan rate.

Can I Access My Website Design FTP 8 liked

FTP access is NOT available on the Website Design platform. This is because the underlying software 'Page Editor' is copyright.

Can I Add Pages By Myself 15 liked

Extra pages cannot be added, these are fixed. If you'd like more pages you will need to upgrade your Website Design.

Does My Logo Design Have Copyright 59 liked

You will own all rights of use to the logo however further trademark or copyright protection is not applied by us.

Can I Choose the File Format for My Logo Design 50 liked

You will receive a logo kit containing .JPG, .PNG, and .EPS file types of your final logo design.

How to Add, Edit Photos with Page Editor 22 liked

You can add, place or change an image or photos simply by copy and pasting the image in to the editor field in the Page Editor.

How Long Before My Logo Design Is Ready 50 liked

After you have submitted back the creative brief, there will be a certain time allowance for our designers to create your logo.

Can I Cancel My Web Design 50 liked

If design phase has not started yet then you can cancel your web design plan and get a full refund for the service and hosting.

Can I Cancel My Logo Design 56 liked

Once the work for your Logo Design has started, you cannot cancel it anymore nor receive a full refund.

How to Change the Website Contact Information 8 liked

Your website contact details can be updated through the Page Editor in the menu My Settings by selecting Contact Details.

What File Formats Will I Receive for My Logo 80 liked

You will receive a logo kit containing .JPG, .PNG, and .EPS file types of your final logo design.

Can I Transfer My Web Design to Another Host 8 liked

No, the code cannot be provided. They are dependent on the setup of our system used for Web Design.

I Have Web Hosting, Can I Host the Website Design 15 liked

Aust Domains's Web Design service utilises a custom-built content management system developed internally.

Can I Set up Email Accounts with My Website 15 liked

Yes, all Website Design packages include Web and Email Hosting, allowing you to create email accounts.

Does My Website Design Come with Email Accounts 20 liked

Yes, by purchasing Website Design you will also purchase Web and Email hosting.

How to Set up Social Links with Page Editor 15 liked

You can set up your social networking settings and integration in the Social Networking tab under My Settings.

How to Set up the Contact Form in Page Editor 8 liked

This tutorial shows you how to setup the Contact Form settings within the Page Editor.

How to Manage My Website Design 8 liked

Once your website is complete you will be sent an email with your Page Editor logins which will allow you to manage your website.

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