ONLINE SUPPORT
Online Support Billing and Accounts

Billing and Accounts Support

About results found
Where is Live Chat support? 1518 liked

Live chat is available through our Contact page, and appears only when agents are online and available.

Turn off domain name Auto Renewal 298 liked

You can manage automatic renewals for all yours domains and products via the Payment Settings link within your Account Manager.

How to update your credit card information 287 liked

You can update your credit card information easily within your Account Manager.

Can I pay by cheque or direct deposit? 97 liked

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

How long does a change of ownership take? 61 liked

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

How to change the Registrant (Owner) of my Domain Name 155 liked

You can change the domain Registrant (Owner) by completing the Domain Transfer of Ownership Form located in the Account Manager under the Registrant Contact of your domain name.

What are the costs for sending faxes? 56 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

I have been billed or charged incorrectly 28 liked

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

Are there any hidden fees? 11 liked

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

Why did Auto Renewal fail? 8 liked

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

What credit cards are accepted? 7 liked

We currently accept VISA, Mastercard and AMEX. We also accept Paypal and WebMoney.

How do I update my profile information? 67 liked

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

How to retrieve your Account Manager username and password 745 liked

You can request your username and password using the lost password recovery tool on the login screen. If you do not know your domain or username, please follow these instructions.

How to change the Registrant Contact information 36 liked

The Registrant Contact is the owner-appointed agent for a domain name or product. Change your registrant contact information by following these simple steps.

Will you send me a Tax Invoice for my purchases? 50 liked

Yes, this will be emailed at the time of purchase to the email on file.

Can I get a refund on my Hosting? 196 liked

If you are unhappy with our hosting service or just wish to close the account, you will get a full refund of the remaining period within 60 days.

Why is my order still not active? 21 liked

Your order may still not be active because either the payment for your order has not yet been received, or the product you have ordered is pending setup or approval.

How can I view my payment receipts? 107 liked

You can check your payment receipts easily within your Account Manager.

How do I view my Billing History and Invoices? 174 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

Why can't I renew my .AU domain name? 157 liked

There are restrictions on when the .AU domain name become available for renewal.

What happens if I don't renew my services? 183 liked

If all the auto renewal attempts fail and you do not manually renew your services by the expiration date, they will go into the 'renewal grace period', which lasts 30 days.

Will you notify me when my Domains or services are due for renewal? 184 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How do I check my Domain Name renewal date? 185 liked

You can check anytime when your domain name is due for renewal within your Account Manager.

Web Hosting 60 day money back guarantee 244 liked

We’re 100% committed to giving you the absolute best in Web Hosting. That’s why we crafted our unique 60-day money back guarantee.

Why can't I renew my .UK domain name? 253 liked

There are restrictions on when the .UK domain name become available for renewal.

How to Enable or Disable Two-Step Verification System 280 liked

A step-by-step guide to help customers enable and disable the two-step verification system.

What is the hosting service Uptime Guarantee? 274 liked

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

How to renew my Domain Name 190 liked

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

How can I renew my old SSL certificate? 302 liked

If the hosting of your domain is with us you can simply renew within your Account Manager. Otherwise you will need to generate a new CSR file first and then process the renewal in the Account Manager.

I do not want to renew my Domain Name, what should I do? 316 liked

If you don't renew your domain, it will simply expire after the due date.

How to change the Administration Contact information 277 liked

You can change the Admin Contact by logging into your Account Manager and clicking Modify under the Admin Contact of your domain name or product.

How do I update my notification preferences? 376 liked

You can change your notification preferences within your Account Manager, in the Profile section.

What happens if I don't renew my Website Builder? 377 liked

If all the auto renewal attempts fail and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

How do I check my Hosting Renewal date? 372 liked

You can check when your hosting services are due for renewal anytime within your Account Manager.

How to renew Web Hosting 373 liked

If you have received a renewal notice, or just want to extend or renew your Web Hosting, you can do this instantly within your Account Manager.

How to change the Billing Contact information 380 liked

You can change the Billing Contact information by logging in to your Account Manager and clicking modify under the Billing Contact of your domain name or product.

How to renew Traffic Booster 414 liked

If you have received a renewal notice, or just want to extend or renew your Traffic Booster plan, you can do this instantly within your Account Manager.

What happens if I don't renew my Hosting? 493 liked

If all the auto renewal attempts fail and you do not manually renew your hosting by the expiration date, it will go into the renewal grace period, which lasts 30 days.

How to add Fax Credit 435 liked

You can add Fax Credit anytime within your Account Manager.

How can I access my Account Manager? 356 liked

You can access your Account Manager by clicking on My Account at the top of this page.

How to change the Technical Contact information 484 liked

You can change the Tech Contact by logging in to your Account Manager and clicking Modify under the Tech Contact of your domain name or product, located in the Administration section.

How to setup Auto Renewal 539 liked

You can set up Auto Renewal, which is a feature available with all our domains and products, within your Account Manager.

How to renew Premium DNS 540 liked

If you have received a renewal notice, or just want to extend or renew your Premium DNS, you can do this instantly by following the guide below.

How to change the Registrant (Owner) of my Hosting or products 496 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to change the Registrant (Owner) back once you have made the change.

How to renew Website Builder 714 liked

If you have received a renewal notice from us, or just want to extend or renew your Website Builder, you can do this instantly within your Account Manager.

What happens if I don't renew my Domain? 771 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

What happens to my Domains if I don't renew my Hosting? 902 liked

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew them within your Account Manager.

Can I get a refund if I renewed a Domain by mistake? 714 liked

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

How to update your Account Manager email address 736 liked

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

Will I be refunded if my Domain gets rejected? 897 liked

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

How to renew Email Hosting 1327 liked

If you have received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager.

How to renew the Email Exchange 1388 liked

If you have received a renewal notice, or just want to extend or renew your Email Exchange, you can do this instantly within your Account Manager.