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Billing and Accounts Support

About results found
How to Transfer Domain Name Ownership 1940 liked

To transfer the ownership of a domain name, you need to download our Domain Transfer of Ownership Form via your account manager.

How to Disable Auto Renewal 986 liked

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

How to Change the Account Manager Password 322 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

Can I Get a Refund on My Hosting 344 liked

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

Can I Pay by Cheque or Direct Deposit 196 liked

Due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to View Your Billing History and Invoices 210 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

How to Request to Permanently Delete Customer Private Data 71 liked

You can request for Aust Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

How to Renew Domain Names 176 liked

You can manually renew your Domain Name via your Account Manager, using these quick and easy steps.

I Have Been Billed or Charged Incorrectly 89 liked

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

How to Update Your Profile Information 35 liked

Update your contact information via the Profile section of your Account Manager using the steps in this article.

How to Sign up With Crazy Domains 35 liked

Create an account with Crazy Domains and get access to manage your Account, Domain Names, Hosting plans, and other services.

How to Renew Website Builder 68 liked

You can manually renew your Website Builder via your Account Manager, using these quick and easy steps.

What Happens If I Don't Renew My Website Builder 68 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

Are There Any Hidden Fees 80 liked

There are NO hidden fees. All possible fees are displayed within the Domain Names, Web Hosting, and Product pages.

What Credit Cards Are Accepted 56 liked

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

Disabled and Suspended Accounts 50 liked

Reactivate disabled or suspended accounts to have full access of your account. Refer to this article for guidance.

Will You Send Me a Tax Invoice for My Purchases 57 liked

Yes, this will be emailed at the time of purchase to the email on file.

Web Hosting 60-Day Money Back Guarantee 188 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

How to Renew Traffic Booster 50 liked

You can manually renew your Traffic Booster via your Account Manager, using these quick and easy steps.

How to Change the Registrant Contact Information 36 liked

The Registrant Contact is the legal owner of any Domains or Hosting Products. Know in this article how to change its contact info.

How to Check the Product/Service Renewal Date 50 liked

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

How to Use Account Credit 92 liked

Use your Account Credit for payments to experience a more time-efficient and hassle-free way register or renew Domains & Products.

Why Did Auto Renewal Fail 50 liked

Most likely your Auto Renewal failed because your credit card information is no longer valid, or is about to expire.

How to Set up Auto Renewal 33 liked

You can set up Auto Renewal, which is a feature available for all our domains and products, within your Account Manager.

How to Renew SSL 50 liked

If your SSL is hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first, before renewing.

How to Update Your Credit Card Information 188 liked

You can update your credit card information easily within your Account Manager.

How Long Does a Change of Ownership Take 110 liked

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

What Is the Hosting Service Uptime Guarantee 267 liked

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month service, free.

How to Check the Domain Name Renewal Date 50 liked

You can check which of your Domain Names are due for renewal anytime, within your Account Manager using the steps in this guide.

Why Can't I Renew My .AU Domain Name 50 liked

There are restrictions on when the .AU domain name become available for renewal.

Will You Notify Me When My Domains or Services Are Due for Renewal 56 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How to Retrieve Your Account Manager Username and Password 239 liked

You can use the Lost Password recovery tool on the login screen, or use this guide if you forgot your domain or username.

How to Renew Web Hosting 50 liked

You can manually renew your Web Hosting service via your Account Manager, using these quick and easy steps.

Why Can't I Renew My .UK Domain Name 50 liked

There are restrictions on when the .UK domain name become available for renewal.

Why Is My Order Still Not Active 111 liked

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

What Happens If I Don't Renew My Services 80 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Request a Copy of Customer's Private Data 74 liked

You can request for a copy of all the private data you've provided Aust Domains. Learn more about this here.

How to Change the Technical Contact Information 32 liked

Know how to change the Technical Contact Information in your account in this article.

How to Change the Billing Contact Information 26 liked

Know how to change the Billing Contact Information in your account in this article.d here's how.

What Happens If I Don't Renew My Hosting 200 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

Can I Get a Refund If I Renewed a Domain by Mistake 104 liked

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

How to Renew Premium DNS 74 liked

You can manually renew your Premium DNS service via your Account Manager, using these quick and easy steps.

How to View Fax Rates 123 liked

Fax rates depend on the plan and the destination you select. These rates can be viewed within your Account Manager.

How to Transfer Ownership of Hosting/Products 56 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

How to Add Fax Credit 32 liked

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.

How to Change the Administration Contact Information 110 liked

Know how to change the Administration Contact Information in your account in this article.

How to Add Account Credit 134 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

How to Update Your Notification Preferences 134 liked

You can change your notification preferences within the Profile section of your Account Manager. Follow this guide to know how.

What Happens to My Domains If I Don't Renew My Hosting 200 liked

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

How Can I Access My Account Manager 106 liked

Have maximum control over your account, Domains, Hosting, and other products/services by accessing your Account Manager.

Where Is Live Chat Support 211 liked

Live Chat is available on the Aust Domains website and appears only when agents are online and available.

How to Update Your Account Email Address 8 liked

You can change your Account Manager contact information by logging into your Account and clicking Edit Profile.

What Happens If I Don't Renew My Domain 86 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

How to Discontinue My Domain Name 86 liked

If you don't want to renew your Domain Name anymore, refer to this article.

Will I Be Refunded If My Domain Gets Rejected 20 liked

If a Domain Name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

How to Renew Email Exchange 50 liked

You can manually renew your Email Exchange service via your Account Manager, using these quick and easy steps.

How to Renew Email Hosting 56 liked

You can manually renew your Email Hosting service via your Account Manager, using these quick and easy steps.

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