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How to Transfer Domain Name Ownership 1506 liked

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

How to Disable Auto Renewal 623 liked

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

How to Set up Auto Renewal 314 liked

You can set up Auto Renewal, which is a feature available for all our domains and products, within your Account Manager.

Can I Pay by Cheque or Direct Deposit 210 liked

Due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to Change the Account Manager Password 155 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

What Credit Cards Are Accepted 147 liked

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

What Are the Costs for Sending Faxes 123 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

How to Renew Domain Names 190 liked

You can manually renew your Domain Name via your Account Manager, using these quick and easy steps.

Will You Send Me a Tax Invoice for My Purchases 141 liked

Yes, this will be emailed at the time of purchase to the email on file.

How to Use Account Credit 98 liked

Use your Account Credit for payments to experience a more time-efficient and hassle-free way register or renew Domains & Products.

I Have Been Billed or Charged Incorrectly 86 liked

If you believe you were incorrectly billed, please send us an email and we’ll explain or correct the situation for you ASAP.

Are There Any Hidden Fees 86 liked

There are NO hidden fees. All possible fees are displayed within the Domain Names, Web Hosting, and Product pages.

How to Change the Registrant Contact Information 71 liked

The Registrant Contact is the legal owner of any Domains or Hosting Products. Know in this article how to change its contact info.

Why Did Auto Renewal Fail 50 liked

Most likely your Auto Renewal failed because your credit card information is no longer valid, or is about to expire.

Can I Get a Refund on My Hosting 194 liked

If you're unsatisfied with our Hosting, you can get a full refund of the remaining period during the first 60 days from purchase.

How to Renew Traffic Booster 50 liked

You can manually renew your Traffic Booster via your Account Manager, using these quick and easy steps.

How to Check the Product/Service Renewal Date 50 liked

You can check which of your Hosting Services and other Products are due for renewal anytime, within your Account Manager.

How to View Your Billing History and Invoices 74 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

How Long Does a Change of Ownership Take 116 liked

This process will take 5 working days, provided we've received a completed COO form and any required fees have been cleared.

How to Update Your Profile Information 38 liked

Update your contact information via the Profile section of your Account Manager using the steps in this article.

Why Is My Order Still Not Active 15 liked

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

How to Check the Domain Name Renewal Date 50 liked

You can check which of your Domain Names are due for renewal anytime, within your Account Manager using the steps in this guide.

How to Renew SSL 50 liked

If your SSL is hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first, before renewing.

Will You Notify Me When My Domains or Services Are Due for Renewal 56 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How to Request to Permanently Delete Customer Private Data 50 liked

You can request for Aust Domains to permanently delete all the Private Data you've provided us. Learn more about this here.

Why Can't I Renew My .AU Domain Name 50 liked

There are restrictions on when the .AU domain name become available for renewal.

How to Add Account Credit 14 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

How to Update Your Credit Card Information 63 liked

You can update your credit card information easily within your Account Manager.

How to Change the Administration Contact Information 8 liked

Know how to change the Administration Contact Information in your account in this article.

What Is the Hosting Service Uptime Guarantee 123 liked

If your web hosting service falls below 99% without advanced notice from us, we'll credit you with an added 1 month service, free.

How to Change the Technical Contact Information 8 liked

Know how to change the Technical Contact Information in your account in this article.

Web Hosting 60-Day Money Back Guarantee 50 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

What Happens If I Don't Renew My Services 80 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Transfer Ownership of Hosting/Products 8 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

How to Renew Web Hosting 50 liked

You can manually renew your Web Hosting service via your Account Manager, using these quick and easy steps.

How to Renew Website Builder 68 liked

You can manually renew your Website Builder via your Account Manager, using these quick and easy steps.

Why Can't I Renew My .UK Domain Name 50 liked

There are restrictions on when the .UK domain name become available for renewal.

How to Change the Billing Contact Information 26 liked

Know how to change the Billing Contact Information in your account in this article.d here's how.

What Happens If I Don't Renew My Website Builder 68 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

How to Request a Copy of Customer's Private Data 74 liked

You can request for a copy of all the private data you've provided Aust Domains. Learn more about this here.

How to Retrieve Your Account Manager Username and Password 92 liked

You can use the Lost Password recovery tool on the login screen, or use this guide if you forgot your domain or username.

How to Add Fax Credit 39 liked

Make sure that Email Fax is not interrupted once plan is maxed out by adding sufficient Fax Credit.

What Happens If I Don't Renew My Hosting 146 liked

If no manual renewal is done on or before the expiry date, your Website Builder goes into a 30-day renewal grace period.

What Happens to My Domains If I Don't Renew My Hosting 188 liked

If your Domains are active and registered with us, even without the Hosting, you'll still be able to manage and renew them.

How to Update Your Notification Preferences 134 liked

You can change your notification preferences within the Profile section of your Account Manager. Follow this guide to know how.

How to Renew Premium DNS 74 liked

You can manually renew your Premium DNS service via your Account Manager, using these quick and easy steps.

How Can I Access My Account Manager 22 liked

Have maximum control over your account, Domains, Hosting, and other products/services by accessing your Account Manager.

Can I Get a Refund If I Renewed a Domain by Mistake 8 liked

Unfortunately, it is not allowed by Registry policies to reverse a domain name renewal once it has been successfully processed.

What Happens If I Don't Renew My Domain 74 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

Where Is Live Chat Support 246 liked

Live Chat is available on the Aust Domains website and appears only when agents are online and available.

How to Discontinue My Domain Name 86 liked

If you don't want to renew your Domain Name anymore, refer to this article.

Will I Be Refunded If My Domain Gets Rejected 14 liked

If a Domain Name gets rejected after you've applied for it & payment has been processed, a refund will automatically be processed.

How to Update Your Account Email Address 8 liked

You can change your Account Manager contact information by logging into your Account and clicking Edit Profile.

How to Renew Email Exchange 50 liked

You can manually renew your Email Exchange service via your Account Manager, using these quick and easy steps.

How to Renew Email Hosting 56 liked

You can manually renew your Email Hosting service via your Account Manager, using these quick and easy steps.

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