To ensure that our products are both secure and trusted we carry out a two step validation process, which we believe is essential to give our customers, and theirs, confidence in the trustworthiness of their website. A weakly validated certificate risks losing the trust of consumers who rely on such certificates to ensure their personal details are secure.

Yes, we will need to validate you ourselves as our criteria for issuing SSL certificates are often more stringent than those of other Certification Authorities.

We accept many forms of documentation, from many countries.

We are happy to accept documentation via email, fax or post:
(Accepted formats: .gif, .jpg, .bmp, .pdf, .efx, .tif.)

Email: help@austdomains.com.au
Fax: +61 08 6210 1656
Post: PO Box 3554, East St Georges Tce, Perth Western Australia, 6832

We take the issue of confidentiality very seriously. All documentation received is kept securely; hard (paper) copies are filed in a secure cabinet and electronic copies are stored on a secure server. Both the secure cabinet and server have restricted access policies in place, which prevents any unauthorised personnel from having access to your documentation.

We keep all provided documentation for 7 years as with Comodo CPS. After 7 years all stored documentation is destroyed. Paper documentation is shredded and recycled and electronic documentation, which is regularly archived to CD-Rom, is also shredded.

If you order subsequent certificates, through your existing account, we don't need you to re-send your documentation unless you have changed your account details. If we have any queries, we will contact you via the administrators email address on the account and request documentation if required. If you order subsequent certificates without using your existing account, we will require and request documentation from you.

If you are able to provide documentation from Domains by Proxy to show that you are the actual registrant, we are able to validate and issue your certificate. If you are not able to provide such documentation, as the registrant is "officially" Domains by Proxy, we are not able to validate and issue your certificate.

If we already have a record of your company and domain name(s) in the IdAuthority, the largest company directory on the web, we will be able to expedite your SSL application. In most cases, this means that validation of your application and issuance of your SSL Certificate may only take a few minutes.

If we do not already hold sufficient information on your company and domain name(s), or your application data does not completely match the IdAuthority entry for your website, we may require additional information. In this instance you should allow up to 2 days for us to validate your application.