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| Answers: |
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Why do you validate my
SSL application? |
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To ensure that our products are both
secure and trusted we carry out a two step validation process,
which we believe is essential to give our customers, and theirs,
confidence in the trustworthiness of their website. A weakly
validated certificate risks losing the trust of consumers
who rely on such certificates to ensure their personal details
are secure.
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We've already been validated
by another Certification Authority; do we still ----have
to bevalidated by Aust Secure? |
Yes, we will need to validate you ourselves as our criteria
for issuing SSL certificates are often more stringent than
those of other Certification Authorities.
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What documentation do I need
to send to you? |
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We accept many forms of documentation,
from many countries.
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How do I send you my documentation? |
We are happy to accept documentation
via email, fax or post:
Email: help@austdomains.com.au (Accepted formats: .gif, .jpg,
.bmp, .pdf, .efx, .tif.)
Fax #: +61 08 6210 1656
Post: PO Box 3554, East St Georges Tce, Perth Western Australia,
6832
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Are my documents secure? |
We take the issue of confidentiality very seriously. All documentation
received is kept securely; hard (paper) copies are filed in
a secure cabinet and electronic copies are stored on a secure
server. Both the secure cabinet and server have restricted
access policies in place, which prevents any unauthorised
personnel from having access to your documentation.
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How long do you keep my documentation? |
We keep all provided documentation for 7 years as with Comodo
CPS. After 7 years all stored documentation is destroyed.
Paper documentation is shredded and recycled and electronic
documentation, which is regularly archived to CD-Rom, is also
shredded.
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I have ordered a certificate from you before.
Do I need to send my
- documentation again? |
If you order subsequent certificates, through your existing
account, we don't need you to re-send your documentation unless
you have changed your account details. If we have any queries,
we will contact you via the administrators email address on
the account and request documentation if required. If you
order subsequent certificates without using your existing
account, we will require and request documentation from you.
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My domain is registered with, and the WhoIs shows
the registrant as, Domains --by
Proxy.Will this prevent you validating and issuing my certificate? |
If you are able to provide documentation from Domains by Proxy
to show that you are the actual registrant, we are able to
validate and issue your certificate. If you are not able to
provide such documentation, as the registrant is "officially"
Domains by Proxy, we are not able to validate and issue your
certificate.
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How long will it take to issue my certificate? |
If we already have a record of your company and domain name(s)
in the IdAuthority, the largest company directory on the web,
we will be able to expedite your SSL application. In most
cases, this means that validation of your application and
issuance of your SSL Certificate may only take a few minutes.
If we do not already hold sufficient
information on your company and domain name(s), or your
application data does not completely match the IdAuthority
entry for your website, we may require additional information.
In this instance you should allow up to 2 days for us to
validate your application.
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