Aust Secure SSL has direct access to the Comodo / IdAuthority, the largest commercial directory on the web. Aust Secure SSL can therefore expedite the validation of an application. This efficient and highly effective validation method ensures we can issue a Certificate at a greatly reduced cost as reflected through our guaranteed lowest price in the industry as well as maintain a level of validation far superior to the methods employed by other SSL providers. In particular, the validation process employed to issue an Standard SSL, Premuim SSL or Wildcard SSL Certificate is considerably more than just a domain name ownership check - we firmly believe this method alone to be insufficient to maintain the level of integrity in SSL that consumers have come to expect.

We believe it is important to protect the end user. If we were to mis-issue a certificate to a fraudulent site, and that fraudulent site has an SSL link with an end user and as a result of this the end user loses money. The end user had what they thought was a "trusted session". Aust Secure a partner or Comodo should never have provided the fraudster with the ability to engineer this situation. Hence, we have taken out insurance to pay out money to the end user. How can we do this?

1. We value the end customer
2. We believe the insurance provided greater peace of mind hence allows the
   merchant to sell more products
3. Most importantly, we value our validation techniques (delivered through Comodo and the IDAuthority)

We pre-validate customers and provide validation that is far higher than the majority of other SSL providers. Some CA's have very weak validation hence they decide NOT to offer insurance! Finally, it is worth pointing out, that we offer high validation, but not at the compromise of speed. You can still obtain SSL instantly. To see the warranty offered on each of our SSL Certificates click here

Aust Secure recognizes that strong validation is essential for the continuing growth of ecommerce. Before issuing a certificate we validate both that the applicant owns, or has legal right to use, the domain name featured in the application and secondly that the applicant is a legitimate and legally accountable entity. To do this we need to have access to documentation which verifies these two factors.

The usual cause of this is that the Aust Secure certificate has not been loaded.

Usually caused by port 443 not allowed through firewall or by the SSL certificate not having a corresponding key file.

This is because it is missing one or more required fields or the CSR contains non-alphanumeric characters in the required fields.

If you still have the order number you can use the automated password reminder system or if not then an email must be sent from the administrative email address on that account to help@austdomains.com.au including the original domain name it was purchased for, or the original order number.

First check your backups and see if you can re-install the "private key". If you don't know how to re-install the key from your backups, then contact your systems administrator. Failing that, contact your web server software vendor for technical support. The only alternative course of action available is a re-issuance of the certificate following the re-submitting of a replacement CSR.

The easiest way is to create a new CSR on the new machine and have the certificate re-issued.

This is usually caused by the certificate having a Common Name of "domain.com" and the customer is going to "www.domain.com"